Refund policy
BUYER has the right to withdraw from the CONTRACT within 7 (seven) days after receiving the goods, without giving any reason and without paying any penalty. In order for the refund to be made in accordance with the general communiqué of the Tax Procedure Law No. 385, the BUYER must fill in the return sections at the bottom of the 2 (two) invoices belonging to the SELLER delivered with the goods completely and correctly, then sign them and send a copy of them to the SELLER along with the product. He must keep the other copy in his possession. The right of withdrawal period starts from the day the goods are delivered to the BUYER. The return shipping cost of the returned PRODUCT/PRODUCTS must be covered by the BUYER.
There is no right of withdrawal for goods prepared in line with the BUYER's wishes and/or his personal needs.
If the BUYER exercises his right of withdrawal, the SELLER will return the total price received and any documents that put the BUYER in debt, if any, within 10 (ten) days from the receipt of the invoice containing the withdrawal notification together with the product, without incurring any costs to the BUYER.
The decrease in the value of the delivered goods or the existence of a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the BUYER's fault, the SELLER must compensate the value of the goods or the decrease in value.
The general return period for any PRODUCT/PRODUCTS purchased by mistake is 7 (seven) days. During this period, the return of the PRODUCT/PRODUCTS whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use or other situations are detected in the PRODUCT/PRODUCTS and their packaging purchased by mistake, and if the PRODUCT/PRODUCTS cannot be returned in the same condition as when it was delivered to the BUYER, the product will not be refunded and the price will not be refunded. not refundable.
For product returns, the situation must first be reported to the SELLER's Customer Services. The information about sending the product for return is communicated to the customer by the SELLER. After this meeting, the product must be delivered to the SELLER, together with the invoice containing the information regarding the return, through the Cargo Company that made the delivery to the BUYER's address. If the returned product reaching the SELLER meets the conditions specified in this CONTRACT, it is accepted as a refund and the refund is made to the BUYER's credit card/account. No refund will be made unless the PRODUCT/PRODUCTS are returned. The time period for refunds made to the Credit Card to be reflected in the credit card accounts is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows; If the BUYER has requested to purchase the product in several installments, the Bank repays the BUYER in installments. After the SELLER pays the entire price of the product to the bank at once, in case the installment expenditures made through the Bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the bearer accounts by the Bank in installments, in order to prevent the parties involved in the matter from being victimized. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the refund date and the account cut-off dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will pay the installments he/she paid before the return for a month equal to the number of installments he/she paid before the refund, after the installments of the sale are completed. will receive more and will be deducted from its current debts.
In case of return of goods and services purchased by card, the SELLER cannot pay the BUYER with cash in accordance with the contract made with the Bank. In case of a refund, the SELLER will make the refund through the relevant software, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the BUYER in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the BUYER pays the amount to the Bank in one lump sum.
For returns and exchanges, you can send the products to us by sending our customer number 1251082946 to SÜRAT Cargo.
There is no right of withdrawal for goods prepared in line with the BUYER's wishes and/or his personal needs.
If the BUYER exercises his right of withdrawal, the SELLER will return the total price received and any documents that put the BUYER in debt, if any, within 10 (ten) days from the receipt of the invoice containing the withdrawal notification together with the product, without incurring any costs to the BUYER.
The decrease in the value of the delivered goods or the existence of a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the BUYER's fault, the SELLER must compensate the value of the goods or the decrease in value.
The general return period for any PRODUCT/PRODUCTS purchased by mistake is 7 (seven) days. During this period, the return of the PRODUCT/PRODUCTS whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use or other situations are detected in the PRODUCT/PRODUCTS and their packaging purchased by mistake, and if the PRODUCT/PRODUCTS cannot be returned in the same condition as when it was delivered to the BUYER, the product will not be refunded and the price will not be refunded. not refundable.
For product returns, the situation must first be reported to the SELLER's Customer Services. The information about sending the product for return is communicated to the customer by the SELLER. After this meeting, the product must be delivered to the SELLER, together with the invoice containing the information regarding the return, through the Cargo Company that made the delivery to the BUYER's address. If the returned product reaching the SELLER meets the conditions specified in this CONTRACT, it is accepted as a refund and the refund is made to the BUYER's credit card/account. No refund will be made unless the PRODUCT/PRODUCTS are returned. The time period for refunds made to the Credit Card to be reflected in the credit card accounts is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows; If the BUYER has requested to purchase the product in several installments, the Bank repays the BUYER in installments. After the SELLER pays the entire price of the product to the bank at once, in case the installment expenditures made through the Bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the bearer accounts by the Bank in installments, in order to prevent the parties involved in the matter from being victimized. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the refund date and the account cut-off dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will pay the installments he/she paid before the return for a month equal to the number of installments he/she paid before the refund, after the installments of the sale are completed. will receive more and will be deducted from its current debts.
In case of return of goods and services purchased by card, the SELLER cannot pay the BUYER with cash in accordance with the contract made with the Bank. In case of a refund, the SELLER will make the refund through the relevant software, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the BUYER in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the BUYER pays the amount to the Bank in one lump sum.
For returns and exchanges, you can send the products to us by sending our customer number 1251082946 to SÜRAT Cargo.